FreshWorks

At GOSOL , we specialize in providing top-notch consulting and implementation services for businesses looking to optimize their operations and harness the full potential of FreshWorks' suite of software solutions. With our expert team of consultants and deep knowledge of the FreshWorks platform, we are here to guide you every step of the way.

Our Consulting Services:

1. Business Analysis and Process Optimization: Our experienced consultants work closely with your team to understand your unique business needs and processes. We analyze your existing workflows, identify bottlenecks, and recommend improvements to streamline operations. By aligning FreshWorks solutions with your specific requirements, we help you achieve maximum efficiency and productivity.
2. Solution Design and Configuration: Our experts have extensive knowledge of FreshWorks' products and modules. We collaborate with you to design customized solutions tailored to your organization's goals. Whether it's setting up FreshDesk for customer support, FreshSales for sales automation, or FreshService for IT service management, we ensure the platform is configured optimally for your business.
3. Integration and Data Migration: We understand that seamless integration of software systems is crucial for your business to thrive. Our consultants have expertise in integrating FreshWorks applications with your existing tools, such as CRM, ERP, or marketing automation platforms. We also handle data migration from legacy systems, ensuring a smooth transition and minimal disruption to your operations.
4. Training and User Adoption: Introducing a new software solution to your organization requires effective user training and adoption strategies. Our consultants provide comprehensive training sessions for your teams, ensuring they are equipped with the necessary skills to leverage the full potential of FreshWorks. We also offer ongoing support and guidance to address any challenges and ensure successful user adoption.

Our Implementation Services:

1. Project Management: With a structured approach to project management, we ensure that your FreshWorks implementation stays on track, adheres to timelines, and meets your business objectives. Our dedicated project managers oversee every aspect of the implementation process, from initial planning to final deployment, ensuring a smooth and successful rollout.
2. Customization and Development: We understand that no two businesses are alike. Our development team can customize FreshWorks solutions to match your specific requirements. From creating custom workflows and automations to developing unique integrations, we have the expertise to extend the functionality of FreshWorks applications and tailor them precisely to your business needs.
3. Quality Assurance and Testing: Our meticulous quality assurance and testing processes ensure that your FreshWorks implementation is bug-free and runs seamlessly. We conduct comprehensive testing across various scenarios to identify and resolve any issues before going live. This guarantees a stable and reliable system that empowers your teams to work efficiently.
4. Ongoing Support and Maintenance: Our commitment to your success extends beyond the implementation phase. We provide ongoing support and maintenance services to address any technical issues, answer your queries, and help you optimize your FreshWorks solution as your business evolves. Our team is always available to ensure you get the most out of your investment.

We know that building a great company takes more than technology. It’s about empowering everyone in your organization to achieve new heights together. With Salesforce, teams can collaborate on projects from anywhere, share information immediately, and access critical data anytime. And with Service Cloud, companies can deliver exceptional support experiences across every channel. The result? Employees become more productive. Customers become happier. Profits soar.

We guarantee outstanding services with minimal risk.

Our Salesforce Experts make Salesforce Implementations simple and cost-effective for our customers. We can also help you re-invent your legacy systems on the Salesforce platform.  

Our team specialize in setup, customisation of Sales and Service processes. With application development, we give the wings to your dreams! Visualize where you want your business to be and we will translate them into reality sooner than you would expect. Extend your business through custom community portals!

We offers extensive experience in Salesforce CPQ Solutions. Our CPQ consultants will work closely with you to automate your CPQ (configure, price, quote) processes

Chose us to give your business the leading edge.

We foster your demand generation and customer acquisition initiatives through various end-to-end offerings around the Salesforce Marketing Cloud/Pardot.

Our SFMC Consultants will help strategize and implement Marketing Cloud in the best suitable way for your business.

With our development experience and highly acclaimed expertise in Lightning, We will partner with you to drive huge reductions in your Time-to-Market and development costs; through very focused discovery and highly accelerated delivery timelines

We have strong Data Services Practice when it comes to handling CRM data. We have extensive experience in Data Extraction, Transformation and Loading (ETL) using tools like Tableau, Talend etc.

The RSA Archer GRC Platform has a modular design and supports the integration of your existing systems and products. You can configure the system to match your current operational requirements. The Platform supports integration with third-party systems such as ERP, CRM and HR. You can also set up data synching and replication to integrate with other systems. The RSA Archer GRC Platform is available as software or as a hosted service.

The RSA Archer GRC Platform enables you to easily access critical business information using a single, integrated solution that consolidates disparate sources from across your organization into one secure location. This gives you instant access to critical risk information for better decision-making.

We make it easy to capture new information through a user-friendly interface and reporting tools. We enable you to customize your reports in the way that works best for your company’s needs by selecting the fields you want. Our self-service reporting tool lets you quickly view and report on any information from any source.

Our automated monitoring engine monitors your business processes around the clock. It watches over all your applications, databases, and servers to ensure they are running smoothly at all times. If something goes wrong, you get an alert instantly, so you can resolve issues before they affect your users and customers.

The RSA Archer GRC Platform helps you manage security risks across every department in your organization by providing a unified view of all your compliance activities. From simple policy management tasks to complex risk assessment projects, we help you monitor your progress toward achieving and maintaining regulatory compliance. You can define custom roles for different levels of access to ensure only authorized people have access to confidential information. You can prevent unauthorised users from accessing sensitive data by setting up audit trails that show who accessed what, when and where.

With our role-based access control feature, employees can be assigned specific roles based on their job functions. Each role is associated with a set of permissions and rights that govern how users perform their day-to-day duties.

Our flexible user provisioning feature allows you to add and remove users’ access privileges at any time without having to change the underlying database structure. You can grant or revoke user access to sensitive information based on changes in their job roles.

The RSA Archer GRC Platform helps you create policies that specify which users, groups, and locations should be able to access certain files or folders. If there’s ever a question about whether someone should have access to a particular file, simply check the applicable policy.

To keep your business processes moving smoothly, we automatically enforce your organization’s compliance rules.